In a down economy, one of the best ways to ensure your success is to create loyalty with your customers. The way to do this is to provide better customer service than your competitors. Provide the best customer service you can, and you will have a successful business.

Don’t Assume

Find out what your customers want. Don’t assume you know what they need. Talk to potential customers and find out what their expectations are. What are they looking for in your type of business? You can start with a small product and ask questions of customers. You can take a survey, or send out emails to get opinions. You may think no one will respond, but customers will give their opinions if they believe they will be heard.

Train Your Employees

Regardless of whether you have two employees or two-hundred, they need to be trained on customer service. You may think they should know how to provide good customer service, but you need to train them to your expectations. You should have standards in place that everyone is expected to follow. These should be concrete and easy to track, so you know which areas are on target and which ones can be improved.

After seventeen weeks of regular-season football and two epic weeks of playoff football, only four teams remain: The Baltimore Ravens, the New England Patriots, the New York Giants, and the San Francisco 49ers. This Sunday, the Ravens will square off agains the Patriots in New England, and the Giants will take on the 49ers in San Francisco to decide the two teams that will play in this year’s Super Bowl. Here’s a look ahead at these two exciting matchups. 

The Baltimore Ravens and the New England Patriots

Sunday January 22 at 1:00PM MT on CBS

The Patriots and Ravens were seeded first and second respectively heading into the playoffs. After successfully defending their home fields agains the Broncos and Texans respectively, the Ravens and Patriots both seem to be peaking at just the right time. The Patriots posted 45 points against the Broncos top-tier defense last week and the Ravens looked solid on both sides of the ball--frustrating the Texans rookie quarterback, while Ravens running back Ray Rice ran up and down the field at will. 

In a 2010 playoff game, the Ravens held off Tom Brady and the Patriots to win 33-14, so both teams will be ready to play again in the playoff spotlight. The Ravens have a solid advantage at defense, with future hall-of-famers Ray Lewis and Ed Reed leading the way. The Patriots are on fire 

Jailbreaking an iPhone means that you unlock areas that Apple has locked, and install apps that are not allowed with the phone. Anytime you jailbreak your iPhone and install apps, you do so at your own risk. However, there are several things you can do with your iPhone once you jailbreak it. Here are just a few reasons why jailbreaking an iPhone is worth the risk to many people.

Facetime

You can trick your phone into making Facetime calls without using a wifi network. This can come in handy when you are far away from home and a wifi network.

Faster Access to Settings

You can change the brightness on your phone or get to your wifi or Bluetooth quicker when you install SB settings. This allows you to access your settings faster than with the Apple controls.

Happy Martin Luther King, Jr. Day! Today, we celebrate the courage and vision of one of our nation's greatest leaders. Martin Luther King, Jr. reminds us as Americans that our democracy is a constant work in progress, and that we all have the opportunity and obligation to deliver the American Dream to future generations. 

The Martin Luther King, Jr. Day website encourages citizens to make their day off a day of service. You probably know that Martin Luther King, Jr. gave the famous “I Have a Dream” speech, but you may not know these ten little-known facts about the famous civil rights leader.

1. His name was originally recorded as Michael King on his birth certificate. The mistake was discovered by his family in 1934. His name was officially changed to Martin Luther King, Jr.

2. King sang with his church choir in Atlanta at the gala premiere of Gone With the Wind in 1939.

3. He entered Morehouse College at the age of 15. He skipped the 9^th and 12^th grade, which allowed him to enter college early. He went on to earn Bachelor’s degrees in sociology and theology. He also earned a Ph.D. in systematic theology from Boston University in 1955.